1. Overview & Policy Scope
PixelVora (https://www.pixelvora.in) operates a software-as-a-service (SaaS) platform providing digital business identities, profile pages, showcase tools, booking integrations, and visitor analytics.
This Refund Policy applies to all paid subscriptions, fees, and billing transactions conducted through PixelVora and our authorized payment processor (Razorpay).
2. Subscription Plans & Pricing
PixelVora provides the following subscription options:
- Free Plan (₹0 / forever): 1 active digital card with foundational capabilities. No payment method required.
- Pro Monthly (₹99 / month): Full Pro capabilities billed on a recurring monthly cycle.
- Pro Yearly (₹799 / year): Full Pro capabilities billed on a discounted annual cycle.
- 7-Day Pro Trial: New eligible users receive 7 days of full Pro access with no upfront credit card required and no automatic charge upon expiration.
3. General Refund Position
Because PixelVora provides immediate, full access to premium features (including up to 10 active cards, custom slug reservations, analytics, portfolio showcases, and Vora AI) upon subscription activation:
- Cancellation vs. Refund: Cancelling a paid subscription stops future automatic renewals. Cancellation does not automatically trigger a refund for time already elapsed or the current billing cycle.
- No Unconditional Guarantee: PixelVora does not offer an unconditional “no-questions-asked” money-back guarantee.
- Case-by-Case Review: All refund requests are evaluated individually based on verified system logs, transaction records, and the criteria outlined in this policy.
4. Potentially Eligible Situations
Refund requests may be approved upon review under the following legitimate circumstances:
- Duplicate Billing: If an error occurred resulting in double-charging for the same user account or billing period.
- Payment Processing Glitch: A verified technical gateway failure where funds were deducted from your account but the paid subscription failed to activate on PixelVora.
- Verified Unauthorized Charge: Proven fraudulent use of your payment instrument, reported promptly with appropriate banking verification.
- Material Technical Service Failure: A prolonged, severe platform outage or technical defect solely attributable to PixelVora that entirely prevented you from accessing or using the paid service for an extended portion of your billing cycle.
5. Non-Eligible Situations
Refunds will generally not be granted in the following scenarios:
- Change of Mind: Deciding you no longer need the service after subscribing and utilizing platform features during the billing cycle.
- Failure to Cancel Before Renewal: Forgetting to cancel a recurring subscription before the scheduled renewal date when no technical error was involved.
- Unused Quotas or Features: Unused card slots, unused photo gallery capacity, or unused monthly Vora AI requests.
- Account Suspension for Violations: Accounts terminated or suspended due to violations of our Terms of Service (such as fraudulent cards, spam, or abusive behavior).
6. Duplicate Charges & Gateway Errors
If you notice two charges for the same subscription period on your bank statement:
Please contact our support team immediately at support@pixelvora.in with your payment references. Once our billing team cross-references the records with Razorpay and confirms a duplicate charge, the extra charge will be refunded promptly.
8. Material Technical Service Failures
If you experience a continuous, critical technical failure that renders PixelVora completely inaccessible for an extended period, and our engineering team cannot resolve the issue within a reasonable timeframe, you may request a pro-rated or full credit/refund for the affected billing period.
9. 7-Day Pro Trial & Upgrades
Our 7-day Pro trial is completely free and requires no upfront payment information:
- Because the trial does not automatically charge, there are no unexpected trial-to-paid surprise fees.
- If you voluntarily purchase a Pro Monthly (₹99) or Pro Yearly (₹799) plan while on a trial, the paid plan takes effect immediately and standard subscription terms apply.
10. How to Request a Refund
To submit a refund inquiry or request, contact our billing team:
- Email: support@pixelvora.in
- Subject Line:
Refund Request — [Your Registered Email]
11. Information Required for Review
To expedite your request, please provide:
- Your PixelVora account email address.
- The date and amount of the transaction.
- The Razorpay Payment ID / Order ID (found on your payment confirmation email or receipt).
- A clear explanation of why you are requesting a refund.
12. Investigation & Review Process
Upon receiving your request:
- Our billing team will review your account history, platform logs, and Razorpay transaction records.
- We will communicate our findings and decision to you via email.
- If additional information is needed from you, our team will reach out with specific questions.
13. Refund Method & Banking Timelines
Approved refunds are processed directly through Razorpay back to the original payment method used during checkout (e.g., credit card, debit card, UPI, or net banking).
Once initiated by PixelVora, the time it takes for funds to reflect in your account depends on the issuing bank and payment network. Typically, standard banking networks settle refunds within 5 to 10 business days.
14. Statutory Consumer Rights
Nothing in this Refund Policy is intended to limit or override any non-waivable statutory rights or mandatory consumer protection provisions available to you under applicable law.
15. Contact & Billing Support
For any billing questions or refund requests, please reach out to us:
- Official Business Name: Pixelvora.in
- Registered Address: Row House No. 1, M Square Sahyadri Apartment, Near Sahyadri Road, Satara Parisar, Beed Bypass Road, Chhatrapati Sambhajinagar, Maharashtra, India
- Jurisdiction: Maharashtra, India
- Email: support@pixelvora.in
- Website: https://www.pixelvora.in